FREQUENTLY ASKED QUESTIONS:
1. How do I access the bus schedule?
Click on the link for details https://www.godurban.co.za/services-and-timetables/
2. How do I request the installation and maintenance of traffic signals?
All traffic signal faults can be reported to the call center on 0801 313 013 or email Ashvir.harcharan@durban.gov.za. A standby team is available to attend to defective traffic signals after hours.
3. Why does my Muvo card expire?
Muvo cards are bank issued cards and like any bank card it has an expiry date.
4. Will my card work on the bus after the expiry date?
No. The card will not work on the bus.
5. Will I be able to load trips on my card after the expiry date?
No. Trips cannot be loaded on an expired card.
6. What happens to my trips when my card expires?
Although your card expires, the card balance on your expired card can be transferred to your new card.
7. Are the trips transferred immediately or will I have to wait?
If you swop your card before the expiry date, the balance of trips from your expired card will be transferred to your new card IMMEDIATELY.
If you swop your card after the expiry date, the balance of your trips from your expired card will be transferred within 7 working days. You will need to pay cash to travel during this period.
8. Will I be charged to replace my expiring card?
Yes, you will be charged the R20 card fee.
9. My expired card does not have any trips, do I qualify for a new card?
Yes, you do qualify for a new card, but you will need to load a minimum of 10 trips.
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