The information on this website fulfils the City’s constitutional obligation, in terms of South Africa’s Promotion of Access to Information Act (No. 2 of 2000), to ensure transparency and accountability in its affairs, and to ensure that that the public has effective access to information about the City and its governance.
The responsibility for Access to Information is housed in the City Manager’s Office.
How to request information To request access to information about a public body you need to complete a Request for Access to Record of Public Body form. This form must then be delivered to the Deputy Information Officer, Adele Seheri
Deputy Information Officer
Adele Seheri P O Box 1014 Durban 4000 Room 5, Ground Floor City Hall, Dr. Pixley Kaseme Street Entrance, Durban 031 3112390/91 firstname.lastname@example.org
How do I appeal?
You may lodge an appeal about refusals, fees, delays, and the form on which your information is provided (i.e. on CD or paper). All access to information appeals should be submitted to the delegated office of the Information Officer. All appeals will be forwarded to the Office of the City Manager.
The law dictates that your request must be met within 30 days. However, because it can take longer to find the record that has been requested, the City is allowed to extend the period by a further 30 days. The Information Officer must tell you if your request will take longer than 30 days. If you have not received the information within 30 days (or the extended period), the law regards this as a ‘refusal,’ and you may appeal.
Do I have to pay?
Yes, you usually pay R35 for an application fee, and an additional fee, based the size of paper, for each photocopied page, except if you:
are a single person whose annual income, after permissible deductions, does not exceed R14 712 a year
and your life partner/spouse together have an annual income that does not exceed R27 192, after permissible deductions
are looking for personal information about yourself
are looking for information that is automatically available
To stop the spread of Covid-19 at licencing centres, Metro Police has piloted a booking system for the renewal of driver licence cards. The pilot has proved so successful, resulting in the public being unable to get through on the provided telephone number at times due to the high demand for the service.
Metro Police has apologised for the inconvenience and in order resolve the issue, an email address for each of the centres has been created. The public is encouraged to send an email to the listed addresses if they are unable to connect via the telephone, and staff will assist them.
Bookings are accepted at the centres below.
The number to call in order to obtain a booking to renew your driver’s licence card in Winklespruit is 031 322 9373 and 031 322 9374. For all other enquiries call 031 916 5581. Alternatively email email@example.com
The documents required when renewing the driver licence card include the original identity document, a copy of the identity document, proof of residence and preferably an eye test certificate from an optician.
The above centres are for bookings only and will be open from Monday to Saturday from 7am to 2pm, excluding public holidays.